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JoAnna Y. Moore

JoAnna Y. Moore

Insurance

Cowan Heights, California
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Expert Details

Joanna Y. Moore is an insurance claims expert with over four decades of experience in personal and commercial lines claims management. She held multiple executive roles at Mercury Insurance Services, LLC, including Senior Vice President and Chief Claims Officer, where she led claims operations across thirteen states. Her responsibilities encompassed regulatory compliance, litigation preparation, claims process optimization, and strategic organizational change, including a multi-state consolidation initiative.

Moore began her career in 1980 as a Claims Representative and progressively advanced through roles in field investigation, claims supervision, and operational oversight. She developed and implemented training programs and served as a corporate liaison with regulatory agencies such as the California Department of Insurance and Department of Motor Vehicles.

She holds a B.S. in Education from Auburn University and dual master's degrees in Legal Studies and Dispute Resolution from Pepperdine Caruso School of Law. She also completed a Mediation Certification under California’s Dispute Resolution Programs Act and earned an Associate in General Insurance from The Institutes.

Currently, Moore operates her own consultancy and serves in advisory and educational capacities at California State University, Fullerton. Her background makes her a qualified resource for matters involving insurance claims handling, organizational practices, and regulatory interactions.

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